The SAP Shared Service Framework uses the CRM Interaction Center WebClient ( CRM -IC) as the underlying platform.
For more information about the technical system landscape of the CRM -IC,
see the Component-Specific Guidelines: Interaction Center section in the Security Guide for SAP CRM EHP1 on the SAP Service Marketplace at https://service.sap.com/security .
The figure below shows an overview of the technical system landscape for the Shared Service Framework.
